Turnaround

All orders are shipped are shipped within 24 hours

Carriers

We use the following carriers to deliver our orders:

• USPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

If your order is damaged during shipping, an image of the damaged item/s must accompany the request for an exchange or refund via email. You will receive a prepaid shipping label to return the damaged product/s. Damaged products must be returned in order to receive a replacement or a refund within 7 days of receiving your order.

If you simply are not satisfied with your purchase your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 10 days of receiving your order in order to receive a refund.

Please email tealiciouskincare.lorraine@gmail.com to request a refund or replacement and we will assign you a return shipping label.